PCIE Metis card voyage sdk Failing and Basic Inference code is not working

I'm currently setting up the Axelera Voyager SDK on Ubuntu 22.04.5 LTS with a verified PCIe Metis AIPU card (rev 02 properly detected via lspci, and metis module loaded). However, during installation with install.sh --all --media, several symbolic link warnings occurred (e.g., media: invalid symlink), and although the runtime reports as installed, the file libaxruntime.so is missing entirely from runtime/lib/. This results in the inference script failing with: Failed to create device manager: libaxruntime.so: cannot open shared object file. Additionally, the AxInference.cpp build fails due to missing axruntime/axruntime.hpp. I’ve already tried clearing ~/.cache/axelera/ and reinstalling the runtime, but the issue persists. Would appreciate any guidance to resolve the missing runtime files and complete the setup.

Thanks
Pravin Kumar R

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Hi @Spanner i am facing a issue like whenever i power on the PC it is showing
the device as

+-01.0-[01]----00.0 Synopsys, Inc. DWC_usb3 / PCIe bridge

and it sometimes works after changing the slot:
now it is persitant i want help with this…

wgtech@wgtech-server:~$ lspci -tv
-[0000:00]-+-00.0  Intel Corporation 12th Gen Core Processor Host Bridge/DRAM Registers
           +-01.0-[01]----00.0  Synopsys, Inc. DWC_usb3 / PCIe bridge
           +-02.0  Intel Corporation AlderLake-S GT1
           +-06.0-[02]----00.0  Sandisk Corp WD SN560/SN740/SN770/SN5000 NVMe SSD
           +-0a.0  Intel Corporation Platform Monitoring Technology
           +-0e.0  Intel Corporation Volume Management Device NVMe RAID Controller
           +-14.0  Intel Corporation Raptor Lake USB 3.2 Gen 2x2 (20 Gb/s) XHCI Host Controller
           +-14.2  Intel Corporation Raptor Lake-S PCH Shared SRAM
           +-14.3  Intel Corporation Raptor Lake-S PCH CNVi WiFi
           +-15.0  Intel Corporation Raptor Lake Serial IO I2C Host Controller #0
           +-15.1  Intel Corporation Raptor Lake Serial IO I2C Host Controller #1
           +-15.2  Intel Corporation Raptor Lake Serial IO I2C Host Controller #2
           +-16.0  Intel Corporation Raptor Lake CSME HECI #1
           +-17.0  Intel Corporation Raptor Lake SATA AHCI Controller
           +-1a.0-[03]--
           +-1b.0-[04]--
           +-1c.0-[05]--
           +-1c.2-[06]----00.0  Intel Corporation Ethernet Controller I226-V
           +-1d.0-[07]--
           +-1f.0  Intel Corporation Raptor Lake LPC/eSPI Controller
           +-1f.3  Intel Corporation Raptor Lake High Definition Audio Controller
           +-1f.4  Intel Corporation Raptor Lake-S PCH SMBus Controller
           \-1f.5  Intel Corporation Raptor Lake SPI (flash) Controller

I tried your trouble shooting guide:

wgtech@wgtech-server:~$ echo 1 | sudo tee /sys/bus/pci/devices/0000:01:00.0/remove > /dev/null
wgtech@wgtech-server:~$ lspci -tv
-[0000:00]-+-00.0  Intel Corporation 12th Gen Core Processor Host Bridge/DRAM Registers
           +-01.0-[01]--
           +-02.0  Intel Corporation AlderLake-S GT1
           +-06.0-[02]----00.0  Sandisk Corp WD SN560/SN740/SN770/SN5000 NVMe SSD
           +-0a.0  Intel Corporation Platform Monitoring Technology
           +-0e.0  Intel Corporation Volume Management Device NVMe RAID Controller
           +-14.0  Intel Corporation Raptor Lake USB 3.2 Gen 2x2 (20 Gb/s) XHCI Host Controller
           +-14.2  Intel Corporation Raptor Lake-S PCH Shared SRAM
           +-14.3  Intel Corporation Raptor Lake-S PCH CNVi WiFi
           +-15.0  Intel Corporation Raptor Lake Serial IO I2C Host Controller #0
           +-15.1  Intel Corporation Raptor Lake Serial IO I2C Host Controller #1
           +-15.2  Intel Corporation Raptor Lake Serial IO I2C Host Controller #2
           +-16.0  Intel Corporation Raptor Lake CSME HECI #1
           +-17.0  Intel Corporation Raptor Lake SATA AHCI Controller
           +-1a.0-[03]--
           +-1b.0-[04]--
           +-1c.0-[05]--
           +-1c.2-[06]----00.0  Intel Corporation Ethernet Controller I226-V
           +-1d.0-[07]--
           +-1f.0  Intel Corporation Raptor Lake LPC/eSPI Controller
           +-1f.3  Intel Corporation Raptor Lake High Definition Audio Controller
           +-1f.4  Intel Corporation Raptor Lake-S PCH SMBus Controller
           \-1f.5  Intel Corporation Raptor Lake SPI (flash) Controller
wgtech@wgtech-server:~$ echo 1 | sudo tee /sys/bus/pci/rescan > /dev/null
wgtech@wgtech-server:~$ lspci -tv
-[0000:00]-+-00.0  Intel Corporation 12th Gen Core Processor Host Bridge/DRAM Registers
           +-01.0-[01]----00.0  Synopsys, Inc. DWC_usb3 / PCIe bridge
           +-02.0  Intel Corporation AlderLake-S GT1
           +-06.0-[02]----00.0  Sandisk Corp WD SN560/SN740/SN770/SN5000 NVMe SSD
           +-0a.0  Intel Corporation Platform Monitoring Technology
           +-0e.0  Intel Corporation Volume Management Device NVMe RAID Controller
           +-14.0  Intel Corporation Raptor Lake USB 3.2 Gen 2x2 (20 Gb/s) XHCI Host Controller
           +-14.2  Intel Corporation Raptor Lake-S PCH Shared SRAM
           +-14.3  Intel Corporation Raptor Lake-S PCH CNVi WiFi
           +-15.0  Intel Corporation Raptor Lake Serial IO I2C Host Controller #0
           +-15.1  Intel Corporation Raptor Lake Serial IO I2C Host Controller #1
           +-15.2  Intel Corporation Raptor Lake Serial IO I2C Host Controller #2
           +-16.0  Intel Corporation Raptor Lake CSME HECI #1
           +-17.0  Intel Corporation Raptor Lake SATA AHCI Controller
           +-1a.0-[03]--
           +-1b.0-[04]--
           +-1c.0-[05]--
           +-1c.2-[06]----00.0  Intel Corporation Ethernet Controller I226-V
           +-1d.0-[07]--
           +-1f.0  Intel Corporation Raptor Lake LPC/eSPI Controller
           +-1f.3  Intel Corporation Raptor Lake High Definition Audio Controller
           +-1f.4  Intel Corporation Raptor Lake-S PCH SMBus Controller
           \-1f.5  Intel Corporation Raptor Lake SPI (flash) Controller
wgtech@wgtech-server:~$

sometimes when i shutdown and plug out and try it back again it works other times it is not working

i want to know why

still it is like this

Hmm, I’m starting to feel like there may be a fault here, @WGPravin. Something a little intermittent, if moving the board around sometimes works, and then it goes offline again.

Let’s look at getting a replacement sent out to you. I think that’s that the best option for fault finding at this stage. Could I ask you to submit an RMA ticket in the Help Desk? (Use the “Submit a Request” link at the top, and select RMA).

Apologies for the difficulties!

@Spanner I will fill it out

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